Shipping policy
Shipping Policy
📦 Order Processing Time
We process and prepare your order within 0–1 business day after it is placed.
Once your order is processed and handed to the carrier, it will be on its way to you.
Please note: Orders placed on weekends or holidays will be processed on the next business day.
🚚 Shipping Time & Delivery Estimates
Orders are shipped from our U.S. warehouse.
Estimated delivery time within the United States:
4–6 business days after processing.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.
💲 Shipping Costs
Shipping within the United States:
$0 — Free Shipping
We currently do not charge any handling fees.
🌎 Shipping Locations
At this time, we ship within the United States only.
We’re working on expanding to more regions soon.
🔍 Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
You can track your shipment at any time using the link provided.
✏️ Address Changes & Order Updates
If you need to update your shipping address, contact us within 12 hours of placing your order.
Once the order has shipped, we are unable to make changes.
⏳ Delays
We are not responsible for delays caused by:
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Incorrect or incomplete addresses
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Weather conditions
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Carrier delays
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High-volume holiday periods
Thank you for your patience — we always do our best to make sure your order arrives as quickly as possible.
📦 Lost or Missing Packages
If your tracking shows “delivered” but you did not receive your package:
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Check with neighbors, household members, or your building office.
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Contact the shipping carrier directly.
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If the package still cannot be located, contact us and we’ll help investigate.
❓ Need Help?
If you have any questions about shipping, feel free to contact us — we’re happy to help.